Sales policy

All sales are final

Every Neurastick is prepared and loaded with licensed AI models for your order, so we do not accept returns, exchanges or cancellations once an order has been placed, and we do not issue refunds.

Please review the capacity, included models and hardware requirements listed on each product page before you order. If you are unsure which tier suits your computer or your work, contact us first — we answer pre-purchase questions within one business day and would rather help you choose correctly than sell you the wrong drive.

Damaged or wrong item

If your package arrives damaged in transit, or contains a different model than the one you ordered, email hello@neurastick.com a photo within 7 days of delivery with your order number (it looks like NS-123456). We ship a correct replacement at no cost.

Trade-up credit

Within 12 months of purchase, we credit the full price you paid toward any higher Neurastick tier. Email us, send the old drive back with the label we provide, and pay only the difference. This is how most customers move from Creator to Pro or Sovereign as their work grows. The credit applies to upgrades only and is never paid out as cash.

Questions before you order

Tell us what machine you use and what you want to do with it and we'll tell you honestly which Neurastick fits — or whether one does at all.